Shipping Policy
We want you to be happy with your new Jewelry!
Customer satisfaction and good service is very important to us.
Orders made on our website our policy is always to ship as soon as possible, normal order processing takes between 1 and 5 business days. If we anticipate a longer delivery time, we contact the customer to provide the reason for the delay. Anyway, if you have any questions about the delivery time of a specific product, please contact us with your questions at https://jmluxuryjewelry.com/contact-us/
When you place an order on our website you should receive an email shortly after confirming your order, if you do not receive that email please check your spam folder and see if you can locate it, this is important because if you have not received the order confirmation email, you cannot receive the email with the tracking information.
“Once the package is sent, as long as all the shipping information is correct, we are not responsible for loss or theft” Shipping available to the 50 United States, we do not ship to US territories.
In-store pickup
We do offer in-store pickup.
How do I check the status of my order?
When you make an order in our website you should receive an email shortly after confirming your order, if you don’t receive that email check your spam folder and see if you can locate it, this is important because if you haven’t received the order confirmation email, you can not receive the email with the tracking information.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at support@agatajoyeria.com with your name and order number, and we will look into it for you.
Contact Us
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If you have any questions about this Shipping Policy, You can contact us:
* By email: jmluxuryjewelry@gmail.com
